Fraud Prevention

Faysal Bank Cyber Security & Fraud Prevention

How to spot fake Faysal Bank contact attempts, and what to do if you're targeted.

Official advisory: faysalbank.com
Never asks for OTP/CVV
24/7 Helpline: 111-06-06-06

Written & reviewed by Dildar Hussain — 10+ years in Pakistani banking, BS Banking & Finance (NUML University) · Reviewed: August 16, 2026

Faysal Bank will never ask for your OTP, CVV, or PIN over a call, SMS, or email — any such request is fraud, regardless of the caller's claimed identity.

Verify suspicious requests by calling the bank back on a known number
Lost signal + can't call/SMS may signal a SIM swap in progress
Report immediately: 021-111-060-606
SMS Alerts flag every transaction in real time

Faysal Bank's cyber security guidance comes down to one rule, repeated across its own official advisory: never share a transaction-generated OTP, CVV, or card PIN with anyone — including a caller claiming to be from Faysal Bank, law enforcement, or another banking authority. Legitimate bank staff never ask for these details over a call, SMS, or email.

Faysal Bank publishes a dedicated Fraud Prevention Advisory on faysalbank.com covering the scam patterns its own fraud team sees most often. Here's what it boils down to.

Faysal Bank Cyber Security — Common Scams to Watch For

SIM Swapping

Fraudsters get a new SIM issued against your registered mobile number, hijacking OTPs and bank correspondence. Sudden loss of signal or inability to make/receive calls and SMS is a warning sign.

Card-Not-Present Fraud

Purchases made online, by phone, or by mail using a stolen, lost, or compromised Noor or debit card, without the physical card present.

Phishing Emails & Links

Faysal Bank states its staff do not email clients to click or open links other than the bank's official website and applications.

Fake Discount Websites

Cloned websites and fake discount offers, especially during year-end sales, designed to harvest card details from unauthorized resellers.

Scam patterns and prevention advice confirmed verbatim from Faysal Bank's official Fraud Prevention Advisory page on faysalbank.com.

What Will Faysal Bank Never Ask You For?

The bank's own advisory is explicit: never store CVV codes on any device, never give card details to a website or email requesting them, and never share a transaction OTP, whoever the caller claims to be. Verify a suspicious request through a second channel — call the bank back on a known number — rather than take the caller's word for it.

If You Think You've Been Targeted

If your phone loses signal unexpectedly or you can no longer make or receive calls and SMS, contact your mobile provider immediately and call the Faysal Bank Helpline at 021-111-060-606 — that combination is a known sign of SIM swap fraud in progress. Faysal Bank also recommends signing up for SMS Alerts (activate by calling 111-06-06-06), so every transaction triggers a real-time notification and unauthorised activity gets caught fast.

Frequently Asked Questions

Will Faysal Bank ever ask for my OTP or CVV?

No. Faysal Bank explicitly advises customers to never provide a transaction-generated OTP to any individual or imposter, regardless of the identity they claim — including someone posing as law enforcement or a banking authority.

What is SIM swapping and how does it affect Faysal Bank customers?

SIM swapping is when a fraudster gets a new SIM card issued against your registered mobile number, hijacking your number to access OTPs and bank correspondence. Faysal Bank advises customers who lose signal or the ability to make/receive calls and SMS to immediately contact their mobile service provider and the FBL Helpline.

Good For

Learning what Faysal Bank cyber security guidance says you should never share
Recognising SIM swap and card-not-present fraud patterns
Knowing the exact Faysal Bank cyber security steps to take if you suspect fraud
Setting up real-time SMS alerts for extra security

Have a Faysal Bank cyber security concern?

Report it to Faysal Bank's 24/7 helpline immediately.

Visit Faysal Bank Official Website See FABL Bank Profile