Customer Support

Faysal Bank Helpline & Complaints

Every official Faysal Bank contact number, and how to escalate a complaint if the first call doesn't fix it.

• 24/7 Contact Centre
• 021-111-060-606
• SBP Sunwai portal

Written & reviewed by Dildar Hussain — 10+ years in Pakistani banking, BS Banking & Finance (NUML University) · Reviewed: August 23, 2026

For most day-to-day banking queries, call the 24/7 contact centre at 021-111-060-606. The head-office UAN/PABX line, 021-111-747-747, handles general enquiries and department transfers — it isn't a round-the-clock support line.

Beyond the general helpline, Faysal Bank runs dedicated contact points for specific customer segments — Priority Banking, Roshan Digital Accounts, and card facilitation each have their own number or email. Call the right one first and you'll skip the transfer.

Which Number Do You Actually Need?

Faysal Bank runs several different contact lines depending on what you need — calling the wrong one just gets you transferred. Pick your situation below and get the right number instantly.

Faysal Bank Helpline Numbers

All numbers confirmed directly from Faysal Bank's official Customer Assistance page on faysalbank.com.

Faysal Bank's Complaint Escalation Path

If the helpline doesn't resolve it, put your complaint in writing to the bank's Complaint Management Unit, Faysal House, 6th Floor (East Wing), ST-02, Shahrah-e-Faisal, Karachi. For account-opening issues specifically, the digital onboarding team can be reached directly at digionboard@faysalbank.com.

If the bank's own channels still don't resolve it, the State Bank of Pakistan's "Sunwai" portal exists precisely for this — customers can lodge a complaint against any scheduled bank, Faysal Bank included, for independent review.

Head Office Address

Faysal Bank's registered head office is Faysal House, ST-02, Shahrah-e-Faisal, Karachi, Pakistan — use it for any written correspondence that needs to reach the bank's central departments.

What Should You Have Ready Before You Call Faysal Bank?

Have your CNIC number and account or card number ready before you call — the contact centre moves faster once identity is verified. For card issues, keep the last four digits handy; for account queries, your registered mobile number is often used as a secondary check.

WhatsApp and Digital Support Channels

Beyond the phone, Faysal Bank runs a WhatsApp Banking channel and handles select queries directly through the DigiBank app — often faster than a phone queue for a simple balance check, mini statement, or card freeze.

Frequently Asked Questions

Good For

• Getting the correct Faysal Bank helpline number the first time
• Finding dedicated numbers for Priority Banking and Roshan Digital Accounts
• Understanding Faysal Bank's complaint escalation path
• Knowing when to escalate to SBP's Sunwai portal

Similar Banks

More on Faysal Bank

For independent verification, see State Bank of Pakistan, Pakistan Stock Exchange, Faysal Bank Limited (Official).