Provincial Government Bank

Bank of Khyber Helpline & Complaints

Part of PakFinHub's BOK coverage — see the full bank overview.

24/7 Call Center
Banking Mohtasib Path

Written & reviewed by Dildar Hussain — 10+ years in Pakistani banking, BS Banking & Finance (NUML University)

The Bank of Khyber helpline is your first stop for anything from a balance query to a fraud report or a formal service complaint. This page lists every official BOK contact channel in one place, along with the full complaint escalation path if a branch or call center can't resolve your issue.

Safety first: BOK will never call, text, or email you asking for your PIN, CVV, OTP, password, or full card number. Anyone requesting these — even if they claim to be BOK staff calling from the helpline number itself — is attempting fraud. Hang up and call BOK back directly using the number below if you're unsure.

BOK Helpline Numbers

Channel	Contact
UAN (General)	091-111-95-95-95
24/7 Call Center	091-111-265-265
Complaints Email	complaints@bok.com.pk
Head Office	24 - The Mall, Peshawar Cantt, Khyber Pakhtunkhwa

Source: BOK's official Contact Us page (bok.com.pk). Last verified: August 2026.

Contact numbers confirmed from BOK's official Contact Us page (bok.com.pk).

Bank of Khyber Complaint Escalation Path

Step 1: Call Center or Branch

Raise the issue first through the 24/7 call center or your home branch — most routine issues resolve here.

Step 2: Formal Written Complaint

If unresolved, submit a written complaint via complaints@bok.com.pk or in writing at a branch, and request a reference/tracking number.

Step 3: Banking Mohtasib Pakistan

If BOK doesn't resolve your complaint within a reasonable timeframe, escalate externally to the Banking Mohtasib, Pakistan's independent banking ombudsman.

The Banking Mohtasib exists specifically to handle unresolved complaints against any Pakistani bank, including BOK, and its process is free to use. Keep your complaint reference number and any written correspondence with BOK, since you'll need to show you gave the bank a genuine chance to resolve the issue before escalating externally.

What Counts as a Complaint vs. a Query

A balance discrepancy you don't understand, a delayed transfer, or a general "how do I" question is usually resolved as a simple query through the call center — it doesn't need the formal complaint process. Reserve the formal written-complaint route for things like an unauthorized transaction, a service failure that's caused you financial loss, or a dispute BOK's front-line staff have been unable to resolve after a genuine attempt. Framing your issue correctly from the start (query vs. formal complaint) tends to get it into the right internal queue faster.

Reporting Fraud Specifically

If your complaint involves suspected fraud — an unauthorized transaction, a phishing attempt, or a suspicious call claiming to be from BOK — treat it with more urgency than a standard service complaint. Call the 24/7 line immediately to have your card or account flagged, and see the dedicated BOK security & fraud page for the specific steps and what BOK will and won't ever ask you for.

Frequently Asked Questions

What's the fastest way to reach the BOK Helpline?

For urgent issues like a lost card or suspected fraud, call the BOK 24/7 call center at 091-111-265-265 directly. A live agent can act immediately; email cannot.

How long does a Bank of Khyber complaint take to resolve?

Resolution time varies by complaint type. If BOK hasn't resolved a formal written complaint within a reasonable period, you can escalate to Banking Mohtasib Pakistan, the independent banking ombudsman.

Save the BOK Helpline numbers directly into your phone. It's a small step, and it saves real time during an actual emergency like a lost card, when searching for the number costs minutes you don't have.

Good For

Finding every official BOK contact number in one place
Understanding the full complaint escalation path
Knowing when to escalate to the Banking Mohtasib
Distinguishing a routine query from a formal complaint

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