Standard Chartered Helpline — Official Numbers
Every genuine SCB Pakistan contact number, plus how complaints actually get escalated.
- 111-002-002
- 48-Hour Acknowledgement
- SBP Sunwai Escalation
The Standard Chartered helpline for general complaints and feedback is 111-002-002. Business Banking customers use 021-111-722-724, and unresolved complaints can be escalated to Banking Mohtasib Pakistan or SBP's Sunwai Portal.
Every official Standard Chartered Pakistan helpline number, by department, sourced directly from the bank's Contact Us page — plus the actual escalation path if a complaint doesn't get resolved through the first call.
Which Channel Should You Use? — Quick Router
Skip reading the full breakdown below — pick what you actually need help with and get the right number instantly.
—
All numbers, addresses, and escalation bodies below are confirmed from Standard Chartered Pakistan's official Contact Us page and Schedule of Charges, 1 July – 31 December 2026.
Official Helpline Numbers
| Line | Number | For |
|---|---|---|
| General Complaints & Feedback | (021/042/051) 111-002-002 | Retail customers — Karachi/Lahore/Islamabad codes |
| Business Banking Help Line | 021-111-722-724 | SME and business banking customers |
| Corporate & Institutional Clients | +92 21 1116 00600 | Corporate, Institutional & Commercial Banking |
| Trade Client Service Team | +92 21 111 600 600 | Trade transactions, 9am–5pm Mon–Fri |
| Shareholders Desk | +92 21 32450851 | Shareholder queries |
| Email (Complaints) | complaints.pakistan@sc.com | Written complaints, including eCIB |
| Written Complaints | SCBPL Client Care Unit, 1st Floor, Jubilee Insurance Bldg., I.I. Chundrigar Road, Karachi | Postal complaints |
Numbers confirmed from Standard Chartered Pakistan's official Contact Us page and the bank's official Schedule of Charges, 1 July – 31 December 2026.
Every Official Touch Point
| Touch Point | Where to Go |
|---|---|
| Branch | Visit any SCB branch |
| Social Media | facebook.com/standardcharteredpk, instagram.com/stanchartpak |
| Contact Centre | (021/042/051) 111-002-002 |
| Website | sc.com/pk |
How to Lodge a Complaint
When calling or emailing, provide your full name, mailing address and contact number, CNIC number, account number, a brief description of the issue, and any supporting documents. You'll receive a complaint tracking number by SMS, email, or letter — keep it for follow-up.
What to Expect After Filing
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 48 hours |
| Interim response (if further investigation needed) | After 10 working days |
| Complaint resolution | Within 3–15 working days depending on nature |
| Fraud-related complaints — final reply | Within 30 working days |
Timelines confirmed from Standard Chartered Pakistan's official complaint-handling procedure.
Escalation Path
If SCB's response doesn't resolve your issue, several independent bodies handle escalations, each with a defined scope:
| Body | Handles | Contact |
|---|---|---|
| SBP BC&CPD | General banking complaints | sbp.org.pk, cpd.helpdesk@sbp.org.pk, 021 111-727-273 |
| Banking Mohtasib Pakistan | Unresolved banking disputes | bankingmohtasib.gov.pk, info@bankingmohtasib.gov.pk, 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi |
| Sunwai Portal | General banking, RDA, MFBs, DFIs, currency issues | sunwai.sbp.org.pk |
| SECP | Securities-related complaints | sdms.secp.gov.pk, complaints@secp.gov.pk, 0800-88008 |
Escalation contacts confirmed from Standard Chartered Pakistan's official Schedule of Charges, 1 July – 31 December 2026.
Good For
- Getting the correct SCB helpline number for your specific need on the first try
- Knowing exactly what information to have ready before you call
- Understanding SCB's official complaint-resolution timeline
- Escalating correctly to Banking Mohtasib or SBP's Sunwai Portal if unresolved
Ready to bank with Standard Chartered?
Verify current rates, offers, and terms directly with SCB Pakistan before you apply.
Similar Banks
HBL
Pakistan's largest bank by branches
SCB Bank Profile
One-page quick reference
UBL
Major conventional peer bank
More on Standard Chartered Pakistan
Bank Overview
History, leadership, ownership, and key facts.
Accounts & Rates
Deposit accounts and Bonus Saver rates.
Share Price & Results
PSX listing and CY2025 fundamentals.
SC Mobile App
Mobile and internet banking features.
Branch & ATM Locator
Network size and official locator.
Cards & Discounts
Credit/debit cards and active offers.
Careers
Where SC actually posts Pakistan jobs.
Car Financing
Conventional Auto Financing and Saadiq Auto Finance rates.
Home Financing
Saadiq Home Finance markup rates.
SWIFT & IBAN
Head-office SWIFT code and IBAN format.
Roshan Digital Account
For overseas Pakistanis.
Good Life / CSR
Sustainability and community programmes.
Cyber Security
Which numbers are genuine and how to report fraud.
Bank Profile (Quick Reference)
One-page snapshot of key stats and contacts.
ATM Network
1LINK access, charges, and card issues.
Bank Timings
Standard hours and Saturday branches.
Personal Loan & EMI Calculator
Personal Finance rates and a free calculator.
Priority Banking & Mutual Funds
Wealth tier and third-party fund access.
Latest News & Updates
SCB Pakistan announcements, partnerships, and leadership changes.
Raast & IBFT Transfers
Registration steps, fees, and daily limits.
Lost or Stolen Card
The number to call and how blocking & replacement work.
SME & Business Banking
Business accounts, Straight2Bank, working capital, and trade finance.
Dormant Account & Closure
When dormancy kicks in and how to reactivate an account.
Auto Finance Calculator
Compare Conventional vs Saadiq instalments and early-exit costs.
For independent verification, see State Bank of Pakistan, Pakistan Stock Exchange, Standard Chartered Pakistan (official).