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Sindh Bank Helpline & Complaint Escalation

Every official Sindh Bank contact number, plus how to escalate an unresolved complaint.

• 24/7 Call Center
• SBP Escalation Path

Sindh Bank's official helpline number is +92-21-111-11-7632 (SNDB), reachable as a UAN from within Pakistan, with a dedicated international call center number of +92-21-38694999 for customers calling from abroad. The bank also runs a 24/7 call center facility headed by its Customer Facilitation Center team.

Official Contact Numbers

Contact details confirmed from Sindh Bank's official Contact Us page.

Branch Hours for In-Person Visits

Standard branch hours run Monday to Thursday, 9:00 am to 5:30 pm, with a prayer/lunch break from 1:30 pm to 2:15 pm. Friday hours run 9:00 am to 6:00 pm, with an extended lunch and prayer break from 1:00 pm to 2:30 pm. Weekends are officially closed at branch level, though the bank's digital and call-center channels list Monday–Saturday, 8:00 am–6:00 pm availability.

Escalating a Complaint

If a branch-level or call-center complaint isn't resolved, Sindh Bank has named Consumer Protection Department contacts specifically for escalation: Mr. Rashid Ullah Khan and Mr. Haris Nazir, both Assistant Directors, reachable via the State Bank of Pakistan's Consumer Protection Department. The bank also maintains a separate Whistle Blowing channel for reporting misconduct, distinct from ordinary service complaints.

Good For

• Finding the correct helpline number instead of a scam look-alike
• Knowing which email address to use for ATM/IBFT versus forex complaints
• Understanding when and how to escalate to SBP's Consumer Protection Department
• Checking branch timings before an in-person visit

Complaint Channels & Toll-Free Number

Beyond the general helpline, Sindh Bank runs a dedicated toll-free complaint line: 0800 333 22. A complaint can be lodged four ways — at any branch using a Complaint Form, through a branch drop box, by calling the toll-free line or call center, or by email to complaints@sindhbankltd.com. An online complaint form is also available on the official site in both English and Urdu. Other department-specific emails worth knowing: suggestion@sindhbankltd.com for feedback, hrd@sindhbankltd.com for HR/careers queries, and admin@sindhbankltd.com for administrative matters.

One inconsistency worth flagging for anyone citing this directly: Sindh Bank's own site currently publishes two different complaints pages with two different Customers' Complaints Unit addresses and service-level commitments — one lists First Floor, P&O Plaza, I.I. Chundrigar Road, Karachi with acknowledgment and a final reply within 45 working days, while the other lists Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal, Karachi (contact: Mr. Shouzab Abbas Soomro, Acting Head, Service Quality Division) with acknowledgment within 48 hours and a final reply within 15 to 30 days. Until the bank consolidates these, it's worth confirming which one is current directly with a branch or the call center before mailing a formal written complaint to either address.

If a complaint remains unresolved after going through Sindh Bank's own channels, the next step is the Banking Mohtasib (Banking Ombudsman) of Pakistan at info@bankingmohtasib.gov.pk, which sits above the bank's internal Consumer Protection Department escalation path already covered on this page. Home Remittance customers specifically also have a named contact — Relationship Manager Mr. Danish Khan, reachable via the call center or 021-35643362 — for remittance-specific queries rather than general complaints.

When to Call vs. When to Email

Sindh Bank's helpline is best suited for anything time-sensitive — a lost card, a suspected fraudulent transaction, or an urgent balance query — where speaking to someone directly resolves the issue faster than waiting for an email response. Written channels like atmsupport@sindhbankltd.com or fxopshelpdesk@sindhbankltd.com work better for issues that need documentation attached, such as a disputed transaction with supporting screenshots, or a forex request requiring formal paperwork. For anything involving a formal complaint that might need to be tracked or escalated later, putting it in writing through the official Complaints page creates a paper trail that a phone call alone doesn't, which matters if the issue eventually needs to go to the State Bank of Pakistan's Consumer Protection Department.

More on Sindh Bank

Keeping a Record of Your Contact

Whenever you contact the Sindh Bank helpline about a specific issue, note the date, time, and the name of the representative you spoke with — this becomes essential if the issue needs escalation later, since Sindh Bank's own Consumer Protection Department contacts and SBP's escalation path both typically ask for this information. A documented history of Sindh Bank helpline contact also strengthens your case if a dispute over a transaction or fee ends up needing formal resolution.

Save the Sindh Bank Helpline number directly in your phone's contacts under a clearly labeled name, rather than relying on caller ID alone, since scam callers sometimes spoof the display name shown on incoming calls. A saved, verified Sindh Bank Helpline contact also makes it faster to call back if a call drops mid-conversation during a time-sensitive issue.

For independent verification, see State Bank of Pakistan, SECP, Sindh Bank Limited.

Frequently Asked Questions

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Last Verified: August 19, 2026