Mashreq NEO App Guide
Everything the Mashreq Pakistan mobile app does, from account opening to bill payments and card controls.
- iOS & Android
- 24/7 Digital Banking
- Security PIN
- App Name
- Mashreq Pakistan
- iOS App ID
- 6737812546
- Android Package
- com.mashreq.pakistan
- Account Opening
- In-app, ~5 minutes
- Transfer Limit
- PKR 10 million/day
- Bill Payments
- 4,000+ billers
- Authentication
- Security PIN
- Support Channel
- In-app Virtual Assistant
Last verified: 3 Sep 2026 — figures on this page can change; re-check against mashreq.com/en/pk before relying on them.
The Mashreq NEO app — listed on app stores as "Mashreq Pakistan" — is the only way most customers interact with Mashreq Bank Pakistan, since the bank operates without a retail branch network. This guide covers what the app actually does, sourced from Mashreq's own app-store listings and NEO product page.
Core Features
Account Opening
Open a current or savings account in about 5 minutes using CNIC verification, with no minimum balance.
Funds Transfer
24/7 local transfers with a daily limit of up to PKR 10 million.
Bill Payments
Pay utilities, mobile top-ups, school fees, and credit card bills across 4,000+ billers.
Card Controls
Apply for a debit card and block/unblock it instantly from the app if lost or stolen.
Cash Deposit & Withdrawal
Withdraw from 19,000+ ATMs nationwide or deposit cash through Mashreq's partner banks.
Virtual Assistant
An in-app chat assistant handles general queries and FAQs without needing to call in — a separate phone-based IVR menu is also available for callers who want to self-serve by phone instead.
Apple Pay and Google Pay: Not Yet Supported
A common question from users is whether a Mashreq NEO debit card can be added to Apple Pay or Google Pay for tap-to-pay. As of this review, it can't — Mashreq has confirmed in its own official app-store responses that Apple Pay and Google Pay support is not yet available, describing it as a feature the bank is "working on" for a future release. If you rely on mobile wallet payments day to day, budget for using the physical Mastercard or PayPak debit card directly until this rolls out.
Confirmed from Mashreq's own developer responses to app-store reviews on the Mashreq Pakistan App Store listing.
Feature list confirmed from Mashreq Pakistan's official App Store and Google Play listings, and the NEO product page.
Security in the App
Rather than a physical hardware token, Mashreq NEO uses a Security PIN inside the app to authenticate transactions — described by Mashreq as a "stronger, simpler and smarter" way to confirm banking activity. The app also includes dedicated card-safety and ATM-safety guidance, and Mashreq states it will never call to ask for confidential information such as your PIN, OTP, or password.
How-To Videos
Mashreq publishes short official how-to videos covering account opening, updating your mobile number, paying utilities, topping up mobile balance, resetting your password, tracking a complaint, registering a new device, and verifying your email — all linked from the NEO product page for customers who prefer a walkthrough over reading FAQs.
How to Verify the Latest Information
Banking facts change — new fee schedules, updated rates, or a revised contact number can all go live between our reviews. Before relying on anything above for a real transaction, cross-check it against mashreq.com/en/pk/neo, the primary source this page draws from.
FAQs
Is the Mashreq NEO app free to download?
Yes, the Mashreq Pakistan app is free on both the Apple App Store and Google Play.
Can I open a full bank account inside the app?
Yes, Mashreq states individual accounts can be opened in about 5 minutes via CNIC verification directly in the app.
Does the Mashreq app charge for transfers?
No, Mashreq states that fund transfers, bill payments, and credit card payments made through the app are free of charge.
Does Mashreq support Apple Pay or Google Pay?
Not yet. Mashreq has confirmed in its own app-store responses that Apple Pay and Google Pay are not currently supported, describing them as features in development.
Good For
- Understanding every feature packed into the Mashreq NEO app before downloading
- Learning how the in-app Security PIN authentication works
- Finding official how-to videos instead of guessing your way through setup
- Checking daily transfer limits before you send a large payment
Get the Mashreq NEO app
Download from the App Store or Google Play and verify current features in-app.
Similar Banks
More on Mashreq
Bank Overview
Ownership, licensing, and key facts.
Account Opening
Every NEO account type and how to open one.
Near Me (Locations)
Head office and partner cash points.
ATM Network
Free withdrawals and partner ATM access.
Cards & Discounts
Debit cards and cashback offers.
Careers
How Mashreq Pakistan hires.
Helpline & Complaints
Contact numbers and escalation path.
SWIFT Code & IBAN
MSHQPKKKXXX and IBAN generation.
Profit Rates
Savings and current account profit rates.
Security & Fraud
How Mashreq protects deposits and accounts.
Support Hours
When Mashreq's app and support desk are available.
Bank Profile (Quick Reference)
One-page snapshot of key stats and contacts.
Financial Results
FY2025 audited results and Q1 2026 update.
Latest News
Partnerships, product launches, and announcements.
For independent verification, see State Bank of Pakistan, Mashreq Pakistan, Banking Mohtasib Pakistan.