Contact & Support

Bank of Punjab Helpline — Numbers & Complaint Escalation

The correct 24/7 helpline, the separate credit card line, and the full complaint escalation path through Banking Mohtasib Pakistan.

111-267-200 (24/7)
Credit Cards: 111-297-200
Verified Sep 1, 2026

Written & reviewed by Dildar Hussain — 10+ years in Pakistani banking, BS Banking & Finance (NUML University)

Bank of Punjab's 24/7 helpline number is 111-267-200 — dial (042)-111 267 200 from a Lahore-area number or (021)-111 267 200 from a Karachi-area number, though either works nationwide as a UAN. This is BOP's official phone banking, general query, and complaints line. A separate Credit Cards Helpline, (042)-111-297-200, handles credit card-specific queries. BOP also lists a general UAN, 111-200-100, on its Contact Us page for head office and non-urgent enquiries.

Bank of Punjab helpline searches usually spike the moment a card stops working or a transaction looks wrong, so getting the right number fast matters more than a long introduction. Below is every official BOP contact channel, a quick decision table for common problems, and the full complaint escalation path — sourced directly from BOP's Contact Us and Complaints pages.

BOP Helpline Number

Channel	Contact
24/7 Phone Banking, Complaints & General Queries	111-267-200 — (042)-111 267 200 / (021)-111 267 200
Credit Cards Helpline	(042)-111-297-200
General UAN (Head Office)	111-200-100
Head Office Tel	(042) 35783700-10
Head Office Fax	(042) 35783713 / 35783975
Complaints Email	complaints@bop.com.pk
Complaint Management Fax	042-35871289

Contact details confirmed from BOP's official Contact Us and Complaints pages, last verified August 17, 2026. BOP's own pages list both 111-267-200 (Complaints/Phone Banking page) and 111-200-100 (Contact Us page) as UANs — if in doubt, 111-267-200 is the number BOP actively promotes for 24/7 phone banking on its social channels and press materials.

Is BOP Helpline Available 24/7?

Yes. BOP's 111-267-200 phone banking line operates 24 hours a day, 7 days a week, for card activation/deactivation requests, balance and transaction queries, and reporting a lost or stolen card. Branch-dependent services (cash deposits, cheque book issuance, in-person complaint forms) are limited to normal banking hours — see BOP's branch timings for the current schedule.

What Can You Do on the Helpline?

Problem	Contact Route	Next Step
Lost or stolen debit/credit card	111-267-200 (24/7) to block immediately	Visit any branch or use digiBOP to request a replacement card
Suspicious or unauthorized transaction	111-267-200 immediately, then follow up in writing	File a written dispute at your branch or via complaints@bop.com.pk with transaction date/amount
Credit card-specific query (billing, limit, rewards)	(042)-111-297-200	Have your card number and CNIC ready for verification
General account or digiBOP issue	111-267-200	Escalate to your branch if unresolved on the call
Formal complaint	Branch, complaints@bop.com.pk, or online form	See "How to File a Complaint" below
Complaint unresolved after BOP's process	Banking Mohtasib Pakistan	(+92 21) 99217334-38 or info@bankingmohtasib.gov.pk

Lost or Stolen Card & Suspicious Transactions

If your BOP debit or credit card is lost, stolen, or you notice a transaction you don't recognize, call 111-267-200 immediately to have the card blocked — this line operates around the clock specifically for this reason. You can also block a card instantly yourself through the digiBOP app's card management section without waiting on hold. After blocking the card, follow up with a written complaint (branch, complaints@bop.com.pk, or the online form) noting the approximate date, amount, and merchant of any disputed transaction, since this speeds up both BOP's internal investigation and any later escalation to Banking Mohtasib Pakistan.

Security note: BOP will never ask you to share your full card number, CVV, PIN, or OTP over the phone, via SMS, or by email to process a complaint or block a card — legitimate BOP staff only need your CNIC and account/card number to verify your identity. If anyone asks for your OTP or PIN, treat it as fraud and report it through BOP's official channels rather than the number that contacted you. See the Cyber Security & Fraud guide for more.

How to File a Complaint

Step 1: Branch Level

Discuss the issue directly with the Branch Manager or Operations Manager first, for the fastest resolution.

Step 2: Complaint Form

Submit a written complaint using the form available at any branch, or online at bop.com.pk.

Step 3: Complaint Management Unit

Escalate in writing to the Complaint Management Unit, 2nd Floor SQD, BOP Tower, 10-B, Block E-II, Main Boulevard, Gulberg III, Lahore. For a direct escalation contact rather than the general department address, BOP's own Contact Us page names Muhammad Rizwan Qureshi, Manager – Complaint Management Unit — direct line 92-21-35862377, email rizwan.qureshi@bop.com.pk — based at BOP's Karachi office.

Named escalation contact confirmed from BOP's official Contact Us page. This is a direct line to the Complaint Management Unit itself, separate from the 111-267-200 general helpline — use it if a written complaint has gone unanswered through normal channels, not as a first point of contact.

Escalating to Banking Mohtasib Pakistan

If your complaint remains unattended or unresolved beyond BOP's defined resolution timeline, or if you're unsatisfied with how it was handled, you can approach Banking Mohtasib Pakistan directly at Shaheen Complex, 5th Floor, M.R. Kiyani Road, Karachi — phone (+92 21) 99217334-38, or email info@bankingmohtasib.gov.pk. This route exists specifically for grievances against banks operating in Pakistan, including BOP, and is independent of the bank itself.

What to Have Ready Before You Call

Calls to BOP's helpline move faster if you have your CNIC number, account or card number, and a brief description of the issue ready before you dial, since the phone banking agent will need to verify your identity before discussing account-specific details. For card-related issues specifically, note the approximate date and amount of any disputed transaction, since this speeds up both the initial call and any subsequent written complaint you may need to file with the Complaint Management Unit.

Keep a record of your complaint reference number and the date you filed it, since you'll need both if you later have to escalate the matter to Banking Mohtasib Pakistan. Customers calling from Lahore, Multan, or elsewhere in Punjab and those calling from Karachi or Sindh reach the same 111-267-200 line — the (042)/(021) prefixes reflect the originating exchange, not separate regional helplines.

Contacting BOP From Abroad

Overseas Pakistanis can reach BOP by dialling the international format of the UAN, +92-42-111-267-200, though call charges depend on your carrier. For account-specific issues while abroad, email complaints@bop.com.pk with your CNIC and account details, or use the digiBOP app if you already have international access enabled.

Frequently Asked Questions

What is Bank of Punjab's helpline number?

Bank of Punjab's 24/7 phone banking and complaints line is 111-267-200 — dial (042)-111 267 200 or (021)-111 267 200 from anywhere in Pakistan. A general UAN, 111-200-100, is also listed for head office enquiries.

Is BOP helpline available 24/7?

Yes, 111-267-200 operates 24 hours a day for card blocking, balance/transaction queries, and general phone banking. Branch-dependent services follow normal banking hours.

What is the BOP credit card helpline?

BOP's dedicated Credit Cards Helpline is (042)-111-297-200, separate from the general 111-267-200 line.

How do I complain to Bank of Punjab?

Start at your branch with the Branch or Operations Manager, then submit a written complaint form (branch or online), and escalate to the Complaint Management Unit in writing if unresolved.

How do I report a suspicious BOP transaction?

Call 111-267-200 immediately to flag it and block your card if needed, then file a written complaint with the transaction date and amount for BOP's investigation.

How do I block a lost BOP card?

Call 111-267-200, which operates 24/7 for this purpose, or block the card instantly yourself in the digiBOP app's card management section.

Can I contact BOP from Lahore or Karachi?

Yes — 111-267-200 is a nationwide UAN reachable from any city, including Lahore, Karachi, Multan, Faisalabad, and elsewhere in Pakistan, regardless of the (042) or (021) prefix shown.

How do I escalate an unresolved BOP complaint?

If a complaint remains unresolved beyond BOP's defined timeline, escalate to Banking Mohtasib Pakistan at (+92 21) 99217334-38 or info@bankingmohtasib.gov.pk.

Is there a direct contact for BOP's Complaint Management Unit?

Yes. BOP's official Contact Us page names Muhammad Rizwan Qureshi, Manager of the Complaint Management Unit, with a direct line (92-21-35862377) and email (rizwan.qureshi@bop.com.pk), based at BOP's Karachi office — a faster escalation route than the general department address if a written complaint has stalled.

Good For

Finding the correct BOP helpline number for your issue
Understanding BOP's full complaint escalation path
Knowing when and how to involve Banking Mohtasib Pakistan
Blocking a lost or stolen card immediately, day or night

Need to reach BOP right now?

Call the 24/7 helpline below, or lodge a complaint directly through BOP's official channels.

Call 111-267-200 Report Fraud