Bank AL Habib Helpline & Complaint Process
Bank AL Habib's helpline number, complaint escalation steps, SWIFT/IBAN codes, and whistleblower reporting channel are the official contact points covered on this page.
Part of PakFinHub's Bank AL Habib coverage — see the full bank overview.
- Last Verified: Aug 23, 2026
- 24/7 Call Center
- 5-Step Escalation Path
"Bank AL Habib helpline number" and "Bank AL Habib customer care" are both high-volume searches, and most people searching them are already trying to fix something — a lost card, a failed transfer, an app that won't log in. Below is the direct contact channel, plus what happens if the first call doesn't resolve it: the full complaint-escalation path, ending at SBP's own complaint portal.
Quick Contact Reference
24/7 Call Center
UAN: (021) 111-014-014 / Toll-free: 0800-00006
Queries: info@bankalhabib.com
Complaints: feedback@bankalhabib.com
Find a Branch or ATM
1,348 branches & sub-branches across 554 cities. See PakFinHub's Branch & ATM Locator guide, or use Bank AL Habib's official Branch Locator on bankalhabib.com directly.
Report Lost/Stolen Cards
Call the 24×7 Call Center at 111-014-014 or 0800-00006 immediately — the bank will block the card and can issue a replacement.
How Bank AL Habib Handles Customer Complaints
| Step | Channel |
|---|---|
| 1. First contact | 24/7 Call Center: (021) 111-014-014 / 0800-00006, or email feedback@bankalhabib.com |
| 2. Online complaint form | Submit directly via the "Customer Complaint" page on bankalhabib.com |
| 3. Written escalation | Written complaint to your relationship branch or the relevant Zonal Office — the bank commits to updating you within 7 to 15 working days |
| 4. Regulator portal | SBP's "Sunwai" Customer Complaint Management Service (sunwai.sbp.org.pk), also available as a mobile app for Android and iOS, for complaints related to banks, DFIs, and MFBs |
| 5. Independent ombudsman | Banking Mohtasib Pakistan (typically after first raising the complaint with the bank directly) |
Confirmed directly from Bank AL Habib's official Customer Complaint and Contact Us pages. The bank states it will attempt to resolve issues as soon as possible and update the customer within 7–15 working days of a submitted complaint.
Bank AL Habib Helpline Number — Every Way to Reach the Bank
| Channel | Detail |
|---|---|
| 24/7 Call Center (UAN) | (021) 111-014-014 |
| Toll-free helpline | 0800-00006 |
| Queries / requests | info@bankalhabib.com |
| Complaints | feedback@bankalhabib.com |
| Bahrain branch complaints | feedback.bahrain@bankalhabib.com, (+973) 17 564044 |
| SBP Sunwai portal | sunwai.sbp.org.pk (also a mobile app) — SBP's dedicated customer complaint management service, covering complaints related to Roshan Digital Accounts specifically, as well as general banking |
| SBP Consumer Protection Department (direct) | Helpline 111-727-273, email cpd.helpdesk@sbp.org.pk — for general banking complaints once you've first tried resolving directly with Bank AL Habib |
| Overseas Pakistani Foundation (OPF) | Overseas Pakistanis can record grievances against any bank through OPF's complaint cell; SBP addresses complaints received this way directly |
| Head Office | MacKinnon's Building, I.I. Chundrigar Road, Karachi |
Sourced from Bank AL Habib's official Contact Us and Customer Complaint pages, and SBP's own Consumer Protection Department and Sunwai FAQ pages. SBP generally expects you to first give the bank a reasonable window to resolve a complaint before escalating to Banking Mohtasib Pakistan — don't skip straight to the regulator on day one.
Whistleblowing — Reporting Fraud, Forgery & Misconduct
Separate from a standard service complaint, Bank AL Habib maintains a formal Whistle Blower Policy requiring high standards of business and personal ethics from employees, and enabling both employees and outside parties to report knowledge or suspicion of unethical, illegal, fraudulent, improper, or unauthorized activity within the bank. The bank is explicit that this channel is for serious and sensitive matters only — not for employment-related grievances (which go through normal HR channels) or standard business/service complaints (which route to the Customer Complaint Unit at Principal Office, Karachi).
Sourced from Bank AL Habib's official Whistle Blower Policy page (bankalhabib.com/whistle-blower-policy).
Reporting a Security Concern
If you've accidentally shared personal or account information, Bank AL Habib specifically advises calling 021-111-014-014 immediately rather than waiting — the same 24/7 line used for general complaints and lost-card reporting.
Bank Codes for Transfers: SWIFT, IBAN & NTN
| Code | Detail |
|---|---|
| SWIFT/BIC Code (Head Office) | BAHLPKKA — the confirmed head-office code, sufficient for most incoming international transfers. PakFinHub hasn't independently verified individual branch-specific SWIFT code suffixes, so if a sender's bank asks for a branch-level code, confirm the exact one with your Bank AL Habib branch directly rather than guessing at a pattern |
| IBAN Format | Standard Pakistani IBAN: "PK" + 2 check digits + 4-letter bank code + 16-digit account number (24 characters total). Bank AL Habib provides an official IBAN Generator tool at bankalhabib.com/iban to convert your account number automatically |
| National Tax Number (NTN) | 0709857-0 — the bank's own NTN; your personal account-linked NTN is separate and tied to your CNIC via FBR |
Sourced from Bank AL Habib's official IBAN Generator tool and third-party SWIFT code registries (Wise, Remitly) cross-referencing the bank's official head-office address.
Islamic Banking Helpline
Bank AL Habib's Islamic Banking Division (islamic.bankalhabib.com) lists the same 24/7 Call Center number as the conventional site — (021) 111-014-014 — for general and product queries. PakFinHub hasn't found evidence of a separate, Islamic-only phone line published anywhere on the bank's own materials, so treat the main UAN as the correct number to call for Islamic Banking queries too, but confirm with the call center if you're routed elsewhere.
Ready to explore Bank AL Habib Helpline & Complaint Process?
Verify current rates, terms, and eligibility directly with Bank AL Habib before applying — this page is independent, sourced, and kept current, but the bank's own site is the final word on live terms.
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