Abhi Helpline & Complaints
The official Abhi Microfinance Bank helpline number, the complaint form process, and the full escalation path if a branch or call-center complaint isn't resolved.
- Helpline: (042) 111-111-562
- SBP Sunwai Escalation Available
- Last Verified: Sep 4, 2026
Abhi helpline, direct answer: Abhi Microfinance Bank's official 24/7 helpline number is (042) 111-111-562, displayed on every page of the Bank's official website. Call this number for lost or stolen card reporting, general account queries, and to start a complaint. This is the same number listed on the bank's official Complaints and Suggestion page.
Here's how to actually reach Abhi Microfinance Bank, and what to do if your complaint doesn't get resolved at the branch or call-center level. Everything below traces to the bank's own official complaints page — not aggregator directories, which still often carry outdated FINCA-era contact details.
Abhi Helpline: At a Glance
- Helpline
- (042) 111-111-562
- Complaints Fax
- 051-2706274
- Head Office
- D-12 Markaz, Islamabad
- Card Loss/Theft
- Same helpline number
Contact details confirmed from Abhi Microfinance Bank's official "Complaints and Suggestion" page (abhibank.com/complaint-and-suggestion).
Ways to File a Complaint
Call the Helpline
Dial (042) 111-111-562 for the fastest first step — general queries, lost/stolen card reporting, and complaint intake.
Complaint Form
Available in branches and, per the bank, online — fill it out and submit it, or send it on plain paper.
info@abhibank.com
Branch Drop Box
Written complaints can be dropped directly into the complaint boxes available at Abhi Microfinance Bank branches.
Writing to the Customer Experience Unit
Prefer to write in? Send it to the Customer Experience Unit at the bank's Head Office:
| Recipient | Customer Experience Unit, Abhi Microfinance Bank Limited |
| Address | Head Office, Plot No. 12, D-12 Markaz, Islamabad |
| Fax | 051-2706274 |
Confirmed from Abhi Microfinance Bank's official Complaints and Suggestion page.
Electronic Funds Transfer (EFT) Complaints
Electronic funds transfer runs through the ABHIBank App and the bank's ATM network. If you report theft, loss, or have a query on an EFT transaction, call the same (042) 111-111-562 helpline. Resolution turnaround depends on the transfer type: a fund transfer within the bank is resolved by the next working day, while an Inter-Bank Funds Transfer (IBFT) complaint takes up to 3 working days. File an IBFT complaint the same day as the transaction and the bank logs the dispute for settlement the next working day. For IBFT disputes, expect your sender information to be shared with the receiving bank — that's a standard SBP obligation, not something specific to Abhi. Full IBFT fees and limits on our Raast & IBFT page.
EFT complaint turnaround times confirmed directly from Abhi Microfinance Bank's official Complaints and Suggestion page.
Complaint Volumes & Resolution Time
The bank's actual complaint-handling record, per its FY2025 audited financials: 9,242 complaints received in 2025, down from 10,611 in 2024, with an average resolution time of 4 days (5 days in 2024). That's an audited operational disclosure, not a marketing number, and it gives a real sense of how fast the bank has historically closed complaints once filed.
Confirmed directly from Abhi Microfinance Bank's FY2025 audited financial statements, Note 48 (Complaints Management Mechanism).
Escalating to the State Bank of Pakistan
If the bank itself doesn't resolve your complaint to your satisfaction, you're not stuck — Pakistani banking regulation gives you the right to escalate to the State Bank of Pakistan's Banking Conduct and Consumer Protection Department. You don't have to wait indefinitely: if Abhi hasn't resolved your complaint within 45 days of filing, or you're unsatisfied with the response you did get, you're entitled to escalate to SBP directly.
| Address | Banking Conduct and Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi |
| Phone | +92-21-111-727-273 |
| Fax | +92-21-99221160 |
| Online Portal | sunwai.sbp.org.pk |
SBP escalation contact confirmed from Abhi Microfinance Bank's official complaints page, which lists SBP's Banking Conduct and Consumer Protection Department as the formal escalation route. The 45-day timeline and the Banking Mohtasib jurisdiction exclusion for microfinance bank customers are confirmed directly from the State Bank of Pakistan's own consumer protection guidance (sbp.org.pk).
Good For
- Finding the correct, current Abhi helpline number instead of an old FINCA one
- Understanding every channel available to file a complaint
- Knowing exactly where to escalate if the bank doesn't resolve your issue — and where not to waste time
- Reporting a lost or stolen card quickly
Need to reach Abhi Microfinance Bank?
Call the helpline directly, or use the bank's official complaint form for a written record.
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Transfer fees, limits, and what Raast covers today.
For independent verification, see State Bank of Pakistan and the SBP Sunwai complaint portal.