Easypaisa Bank
A one-page snapshot of Easypaisa Bank Limited: stats, contacts, and quick links to every deeper guide on this site.
- Est. 2009 (as Easypaisa)
- SBP-Licensed Digital Retail Bank
- 55M+ Users
Quick answer: Easypaisa Bank Limited is a State Bank of Pakistan-licensed digital retail bank (est. 2009 as a mobile wallet, formally licensed as a digital bank in January 2025), owned by Telenor Group and Ant Group, serving 55M+ users. Its official helpline is 3737 (Telenor) or 111-003-737 (all other networks).
What Are Easypaisa Bank's Key Stats?
- Legal Name
- Easypaisa Bank Limited
- Type
- Digital Retail Bank
- Regulator
- State Bank of Pakistan
- Registered Users
- 55 million+
- All-Network Helpline
- 111-003-737
- Telenor Helpline
- 3737
- President & CEO
- Jahanzeb Khan
- Ownership
- Telenor 55% / Ant Group 45%
Figures confirmed from Easypaisa's official Contact Us and About Us pages (easypaisa.com.pk).
What Are Easypaisa's Official Contact Numbers?
Fake "helpline" and "account block" scam calls are common in Pakistan, and third-party sites often carry outdated numbers. Every entry below is cross-checked directly against Easypaisa's live Contact Us and Corporate Information pages.
| Channel | Detail |
|---|---|
| Telenor users | 3737 |
| All networks — Karachi code | 021-111-003-737 |
| All networks — Lahore code | 042-111-003-737 |
| All networks — Islamabad code | 051-111-003-737 |
| WhatsApp Support | 0341-1103737 |
| Merchant Support | 345-545 |
| Complaints Email | complaints@easypaisa.com.pk |
| General Query Email | info@easypaisa.com.pk |
| SBP Escalation (Sunwai Portal) | sunwai.sbp.org.pk |
Numbers and channels confirmed from Easypaisa's official Contact Us page. Easypaisa warns these are the only genuine outbound helpline numbers and to hang up on any other caller claiming to represent the bank.
Quick Check: Is This Number Official?
Got a call or text from an "Easypaisa" number? Paste it here to check it against the verified list above.
This checks only against the official channels listed on this page — it cannot confirm a caller's identity. Never share your PIN, OTP, or full card number with anyone who calls you, even from a listed number.
Where Is Easypaisa's Registered Office?
Easypaisa's registered address is listed as 19-C, 9th Commercial Lane, Main Zamzama Boulevard, DHA Phase 5, Karachi – 75350, Pakistan, with a regional office also operating from the Telenor Regional Headquarters on Khayaban-e-Iqbal, DHA, Lahore. Customer service correspondence is handled from the Trade Center office in Karachi Union, Karachi.
What Products Does Easypaisa Offer?
Mobile Wallet & Bank Account
A digital account opened entirely through the app using your CNIC, with a monthly limit of up to Rs 25 lakh after biometric verification.
Savings & Term Deposits
Savings Pockets, Daily Savings Plans, and Digital Term Deposits starting from as short as seven days.
Payments & Transfers
Bank transfers, JazzCash and other wallet transfers, bill payments, mobile top-ups, and Raast QR merchant payments.
Loans & Insurance
Short-term digital loans and micro-insurance products starting at low per-month premiums, sold directly in-app.
Cards
Debit/ATM card options linked to the Easypaisa account for cash withdrawal and card payments.
Agent Network
A nationwide network of Easypaisa shops for cash-in, cash-out, and over-the-counter services without the app.
Product details confirmed from Easypaisa's official App Store listing and easypaisa.com.pk product pages.
Who Uses Easypaisa?
The platform reports more than 55 million registered users across Pakistan, with a notably high share of women users compared to most Pakistani financial platforms — a figure the company and independent fintech coverage both attribute to the low-friction, agent-assisted onboarding that predates today's fully digital sign-up flow.
Is Easypaisa Regulated by the State Bank of Pakistan?
Easypaisa is licensed and supervised by the State Bank of Pakistan as a Digital Retail Bank, the same regulatory category the SBP created in 2022 to let fully digital institutions operate without a traditional branch network while still being held to standard capital, governance, and deposit-protection requirements. That license, granted commercial approval on January 28, 2025, is what separates Easypaisa's current account structure from the closed-loop mobile wallet it started as in 2009.
Frequently Asked Questions
Is Easypaisa a real bank?
Yes. Since January 28, 2025, this institution has held a full Digital Retail Bank license from the State Bank of Pakistan, making its accounts regulated accounts rather than a standalone e-wallet product.
Does Easypaisa have physical branches?
No retail branch network in the traditional sense. Easypaisa relies on its app, USSD codes, and a large network of Easypaisa agent shops for cash-in and cash-out instead of teller branches.
Where can I read more Easypaisa guides?
See the "More on Easypaisa" section below for step-by-step guides on account creation, deletion, balance checks, PIN resets, and transfers to JazzCash.
Good For
- Getting Easypaisa's official helpline number fast
- Confirming Easypaisa's registered office and regulator
- A jumping-off point to every other Easypaisa guide on PakFinHub
- Checking who owns and runs Easypaisa Bank at a glance
Ready to use Easypaisa?
Verify current rates, limits, and terms directly with Easypaisa before you apply.
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More on Easypaisa
What Is Easypaisa?
Company overview, ownership, and key facts.
Bank Profile
One-page quick reference snapshot.
Create an Account
Step-by-step sign-up on any network.
Change Account Number
Update your linked mobile number or ID.
Delete Your Account
Close or deactivate your wallet permanently.
Check Your Balance
With or without the mobile app.
Use Easypaisa Without the App
USSD codes and app-free options.
Helpline & Complaints
Official numbers and escalation path.
PIN & Security
Change, reset, and protect your PIN.
Send Money to JazzCash
Transfer between Easypaisa and JazzCash.
Send Money to Bank (Raast & IBFT)
Transfer to any Pakistani bank account, fees, and limits.
Debit Card
Visa, UnionPay, PayPak & virtual card types, fees, and ordering.
Bill Payment
Electricity, gas, water, and other bills — steps and fees.
Account Blocked & Fraud
Unblocking steps, the "account block" scam, and fraud reporting.
International Remittance
Receive money from abroad — no bank account needed.
EasyCash Loan
Digital loan amount, APR, and how to apply.
Latest News & Updates
Easypaisa announcements, partnerships, and product launches.
For independent verification, see State Bank of Pakistan, Easypaisa official site, PACRA.