Easypaisa Helpline & Complaint Guide: Numbers, WhatsApp & Email

Written & reviewed by Dildar Hussain — 10+ years in Pakistani banking, BS Banking & Finance (NUML University)

Quick answer: to call Easypaisa helpline, dial 3737 if you're on Telenor, or 111-003-737 (with your city's area code) on any other network. These are the only official Easypaisa outbound and inbound support numbers — the bank explicitly warns customers to hang up on anyone else claiming to represent Easypaisa by phone.

What Is Easypaisa's Official Helpline Number?

Numbers confirmed from Easypaisa's official Contact Us page (easypaisa.com.pk/contact-us). Easypaisa states these are the only genuine outbound support numbers it uses.

How Do You Contact Easypaisa via WhatsApp or Email?

Confirmed from Easypaisa's official Contact Us page (easypaisa.com.pk/contact-us). Merchant support (345-545) is accessible from Telenor numbers.

How Do You File an Easypaisa Complaint?

1. In the app. Open the support or "help" section inside the Easypaisa app and submit your issue with relevant transaction details.
2. By phone or WhatsApp. Call the helpline above, or message 0341-1103737 on WhatsApp, and describe the issue directly — an agent will log a complaint reference number.
3. By email. Send a written complaint to complaints@easypaisa.com.pk, particularly useful for disputes needing documentation.

Easypaisa's official Contact Us page also publishes a formal Complaint Guidelines document and a Complaint Lodgment Form, plus named contact persons for eCIB and Politically Exposed Person complaints specifically.

What's the Escalation Path If Your Complaint Isn't Resolved?

If a complaint isn't resolved to your satisfaction through the standard helpline or app process, Pakistani banking customers have a formal escalation route through the State Bank of Pakistan's Sunwai complaint portal, which handles unresolved disputes with SBP-regulated banks including digital retail banks like Easypaisa. Easypaisa's own Contact Us page directly references this portal for customers who need to escalate beyond the bank's internal process.

Escalation path confirmed from Easypaisa's official Contact Us page, which lists the SBP Sunwai portal link directly.

If Sunwai Doesn't Resolve It: SBP's Consumer Protection Department

Beyond the Sunwai portal, Easypaisa's own published focal-person contact document lists direct phone lines into the State Bank of Pakistan's Consumer Protection Department (CPD) — the SBP unit that handles unresolved bank complaints, including for politically exposed persons and senior citizens/pensioners specifically. Almost no third-party guide surfaces these; most stop at "use the Sunwai portal."

Numbers sourced directly from Easypaisa's official "Focal Person Contact Details" document published on easypaisa.com.pk, which SBP requires regulated banks to maintain for consumer complaint escalation.

How Do You Check Your Complaint Status?

Keep the reference or ticket number issued when you first filed your complaint — you'll need it to check status either through the app's support section or by calling the helpline and quoting that number to an agent.

Do Fraud Reports Get Priority Handling?

If your complaint involves suspected fraud — an unauthorized transaction, a suspicious call asking for your OTP, or a compromised PIN — call the helpline immediately rather than filing through the standard app support flow, since fraud reports are typically escalated faster than general service complaints.

What Information Should You Have Ready?

Whichever channel you use, calls and app complaints move faster when you have your CNIC, the mobile number registered to the account, and the exact date, time, and amount of the transaction in question ready before you start. For a fraud report specifically, note down the number that called or texted you, even if you didn't respond — Easypaisa's fraud team can sometimes cross-reference reported numbers against known scam patterns.

Frequently Asked Questions

Good For

• Getting the genuine Easypaisa helpline number to avoid scam callers
• Filing a complaint through the right channel the first time
• Escalating an unresolved issue to the SBP Sunwai portal
• Reporting suspected fraud quickly

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For independent verification, see State Bank of Pakistan, Easypaisa official site, PACRA.