First Women Bank Helpline
Every official FWBL contact number, plus what to do if a complaint isn't resolved.
- 021-111-11-3925
- UAN 111-676-767
Not to be confused with: First Women's Bank, an unrelated fintech based in Chicago, Illinois, USA. This page covers First Women Bank Limited (FWBL), the Pakistani commercial bank headquartered in Karachi.
First women bank helpline searches usually mean a customer needs to resolve something now — a blocked card, an unresolved transaction, or a general query. Here are FWBL's real official numbers, plus the escalation path if the bank's own team can't fix it.
What Is FWBL's Helpline Number?
| Channel | Number / Detail |
|---|---|
| Call Center | 021-111-11-3925, 0331-3925-111 |
| UAN | 111-676-767 |
| Head Office Phone | 021-35657684-9, 021-35212182-4 |
| Fax | 021-35657756 |
| Complaint Email | complaint.management@fwbl.com.pk |
Contact details confirmed from FWBL's official Contact Us page.
How Do You File a Complaint With FWBL?
FWBL states that customer complaints, comments, or suggestions are heard and equitably resolved as soon as possible, with a defined process for lodging complaints through the bank's Customer Services channels. If your complaint remains unresolved after going through FWBL's own process, Pakistani banking customers have a further right of escalation.
What If FWBL Doesn't Resolve Your Complaint?
The State Bank of Pakistan's Banking Mohtasib (Banking Ombudsman) is the independent body that handles unresolved consumer complaints against scheduled commercial banks, including First Women Bank. This is the correct next step if you've already gone through FWBL's internal complaint process without a satisfactory outcome. SBP also runs a separate Sunwai portal and mobile app for lodging complaints against banks directly with the regulator, which FWBL links to on its own Customer Services page.
Are There Specialized FWBL Contact Points?
Per FWBL's official Customer Services page, the bank maintains a few dedicated contact points beyond the general call center that are easy to miss: a Pensioners Cell for retirees and pension-related banking issues, a designated focal person for Politically Exposed Persons (PEP) matters, and a separate directory for Persons with Disabilities (PWD) Model Branches. If your query falls into one of these categories, going through the specific channel can get you a faster, more relevant response than the general helpline.
Good For
- Reaching FWBL's real call center instead of a fake number online
- Understanding FWBL's complaint-handling commitment
- Knowing when and how to escalate to the Banking Mohtasib
- Verifying you're speaking to genuine FWBL staff
Need to reach First Women Bank?
Use the official numbers above, or visit your nearest branch.
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For independent verification, see FWBL Contact Us and the Banking Mohtasib Pakistan.